Legal

Nature of the Service

This site provides an informational housing advisory service. It uses decision-check responses, structured scoring, and publicly available information to produce a free summary and an optional paid housing report.

The results are designed to support research and decision-making. They are not official guidance, guarantees, or professional advice.

Independence and affiliation

This site is an independent advisory guide for Queen's University in Kingston, Ontario. It is not affiliated with, endorsed by, or sponsored by Queen's University in Kingston, Ontario.

This page covers Queen's Residence Advisor only. Decidient publishes other decision-support tools, each with its own content, pricing and support inbox. Decidient is operated by Decidient Inc.

No guarantees

Always verify important details with official sources before making a final decision.

• Housing placement
• Room assignment outcomes
• Admission outcomes
• Decision outcomes

Digital delivery

Paid products are digital housing reports delivered online. No physical goods are shipped.

Acceptable use

• Do not attempt to reverse engineer the platform
• Do not use scraping or automated extraction tools
• Do not misuse the service or interfere with normal operation
• Do not attempt fraud or abuse of payment systems

Liability and statutory rights

We are not liable for decisions made on the basis of information provided through this site, except to the extent liability cannot lawfully be excluded.

Nothing in this policy removes or limits any rights you may have under applicable Canadian consumer protection law, including the Consumer Protection Act, 2002 (Ontario), where it applies.

Changes to the service

We may update features, pricing, content, or functionality at any time.

Information we collect

Payment card details are processed by our payment provider and are not stored directly by this site.

• Decision-check responses
• Basic usage analytics
• Email information if you contact us voluntarily
• Purchase and transaction records

How we use information

• Generate personalized results and reports
• Improve product logic and report quality
• Maintain site operations and prevent misuse
• Review product performance and reliability

Sharing and service providers

We may use third-party providers for hosting, payments, analytics, database operations, and AI-generated report delivery.

Those providers currently include infrastructure and software used to run this site, such as Hetzner, Cloudflare, Stripe, and the language-model services used to generate reports.

We do not sell personal data.

Retention, access, and deletion

We keep information only as long as reasonably necessary to operate, improve, and support the site.

To request deletion or make a privacy inquiry, contact [email protected].

Applicable privacy law

For Canadian users, we handle personal information in line with applicable Canadian privacy law, including PIPEDA where it applies and any other applicable provincial privacy requirements.

Cookies and analytics

We may use cookies or similar tools to keep the site working and to understand broad usage patterns.

Privacy officer

Our privacy officer is Rick Escher. Write to [email protected] with any privacy question, to see what we hold about you, to correct it, or to have it deleted.

Profiling, and your choice to start

The decision check builds a profile of your preferences from your answers, which Quebec's privacy law calls profiling. It runs only when you start it. The results are suggestions for you to weigh, not a decision about you. If you want to know how a suggestion was reached, or think it's wrong, write to [email protected].

Where your answers go

Some of your answers may be sent to AI model providers in the United States to write parts of your results and report. Nothing about you is sent to providers in China: our software checks each of these calls before it goes out. We keep a written privacy impact assessment of that transfer, and we'll tell you which providers we use if you ask.

Children under 14

We ask your age before the decision check starts. If you're under 14, we ask for a parent's or guardian's email and collect no answers until they agree. We delete an unanswered request after 7 days, and a parent's email as soon as they say no.

How long we keep things

We delete the IP address recorded with a visit or a decision check after 30 days. We keep your answers and results so you can come back to your report; write to [email protected] and we'll delete them sooner.

Emails

We send the emails you ask for, such as a verification code or your report. We send a follow-up only if you tick the box that asks for one, and you can unsubscribe at any time.

How we are paid

We're paid by the people who buy a report. No school, residence or other option we compare pays us, and we don't earn commissions from links on this site.

AI-written content

Much of each guide was researched and written by AI from cited sources, and our pages and PDFs carry a machine-readable label that says so. If you find a mistake, tell us at [email protected] and we'll fix it.

When we may review a refund request

• Technical delivery failure
• Duplicate charges
• Billing errors
• A report that could not be accessed because of a platform issue

Timing

Please contact us within 7 days of purchase if you believe there has been a billing or delivery problem.

We review legitimate issues case by case and aim to respond within a reasonable time.

Local consumer rights

Nothing in this policy removes or limits any rights you may have under applicable Canadian consumer protection law, including the Consumer Protection Act, 2002 (Ontario), where it applies.